Terms of Service

Last updated: July 19, 2026

These Terms of Service (“Terms”) govern the cleaning services and website (collectively, the “Services”) provided by Messfixers LLC, doing business as Mess Fixers(“we,” “us,” or “our”). By booking a service, using our website, or allowing our team onto your property, you agree to these Terms. If you do not agree, please do not use our Services.

1. Our Services

Mess Fixers provides residential and commercial cleaning in the Tampa Bay area, including standard and deep cleaning, move-in/move-out cleaning, post-construction cleaning, short-term-rental (Airbnb/VRBO) turnovers, and the optional add-on services described on our website. Services are performed by a team of trained professionals using our own equipment and supplies.

2. Quotes, Scope & On-Site Reassessment

The price we quote is based on the property details and condition you select when booking (square footage, number of rooms and bathrooms, service type, and add-ons). That quote assumes the property is in a reasonably maintained, accessible condition.

Right to re-quote or decline. If, upon arrival or during the visit, the actual condition of the property critically differs from what was selected in the booking (for example, substantially heavier soiling, hoarding-level clutter, pet, mold, or biohazard conditions, pest infestation, larger square footage, additional rooms, or any condition that materially increases the time, labor, or risk involved), we reserve the right to recalculate the price before starting, or to decline to perform the work. We will not begin work at a revised price without your approval. If you decline the revised quote after our team has arrived, a same-day cancellation fee applies (see Section 4).

Scope.Each service includes the tasks listed under “What’s Included” on the relevant service or add-on page and excludes anything not listed. We do not move heavy furniture or appliances, climb beyond a two-step ladder, clean inside walls or ductwork, remediate mold or biohazards, or handle hazardous materials, unless expressly agreed in writing as a specialized service.

3. Booking, Property Access & Your Responsibilities

• By booking, you confirm you are at least 18 years old and are authorized to book services for, and grant our team access to, the property.
• You agree to provide safe, lawful, and timely access to the property at the scheduled time (keys, codes, lockbox, or someone to let the team in).
• The property must have working electricity, running water, and reasonable climate control so the work can be performed safely and effectively.
• You are responsible for securing pets and disclosing any hazards, security cameras, alarm systems, or areas you do not want cleaned.
• Please secure cash, jewelry, firearms, medication, and irreplaceable or high-value items before the visit. We are not responsible for cash or unsecured valuables.
• Our team takes before-and-after photos of work areas for quality documentation and your photo report. We do not use these photos in marketing without your consent, and we avoid capturing personal or identifying items.
• If our team cannot safely access or work in the property (no entry, no utilities, or unsafe conditions), the visit is treated as a lockout/no-show under Section 4.

4. Cancellations, Rescheduling & No-Show Fees

Because we reserve a dedicated two-person crew, travel time, and a specific time window for your booking, late cancellations and no-shows cost us a slot we can no longer fill. Our cancellation fees exist to cover that reserved crew time, scheduled travel, prepared supplies, and the lost appointment. The fees are formed as follows:

• 24+ hours’ notice: cancel or reschedule at no charge.
• 12–24 hours’ notice: a fee of 25% of the booked service total (covers the reserved slot and committed scheduling).
• Less than 12 hours’ notice / same-day: a fee of 50% of the booked service total (the crew and window can no longer be rebooked).
• Revised quote declined on-site (see Section 2): treated as a same-day cancellation — a fee of 50% of the booked service total.
• No-show or lockout (team cannot access the property, no utilities, or unsafe conditions on arrival): a fee of up to 100% of the booked service total, reflecting crew wages, round-trip travel, and the fully lost appointment.

We may waive or reduce a fee at our discretion for genuine emergencies. We likewise reserve the right to reschedule your appointment with reasonable notice (for example, due to weather, illness, or equipment issues) without penalty to us.

5. Satisfaction & 24-Hour Correction

We stand behind our work. If a task within the agreed scope was missed or inadequately performed, notify us within 24 hours of the service and we will return to correct the specific area at no additional charge. This re-clean guarantee is our sole remedy for service quality concerns and does not include refunds, areas outside the agreed scope, or new soiling that occurs after we leave.

6. Damage, Pre-Existing Conditions & Results

Reporting damage. Our team takes care to protect your property. If we cause accidental damage or breakage, we will document it and notify you on the same day. Any damage claim must be reported to us within 48 hours of the service so we can inspect it; claims reported later cannot be verified or honored.

Pre-existing conditions. We are not responsible for pre-existing damage, wear, or defects, such as loose or improperly installed fixtures, faulty appliances, deteriorating grout or caulk, worn or delaminating finishes, unsealed natural stone, antique or non-colorfast surfaces, or items already cracked, chipped, or unstable. Cleaning may make such pre-existing issues more visible, which is not damage we caused.

Results are not guaranteed. Cleaning targets generalized soiling. We cannot guarantee removal of permanent stains, deep-set or chemical discoloration, hard-water etching, rust, paint, adhesive residue, smoke or water damage, or the natural UV-degradation and aging of surfaces. We prioritize the preservation of your finishes over aggressive stain removal.

7. Insurance

Our insurance coverage is being finalized. Until coverage is confirmed to you in writing, you should not assume any specific insurance protection, and any insurance-related recovery is subject to the terms and limits of the policy actually in effect at the time of service. Nothing on our website or in our marketing constitutes a binding representation of coverage. Our liability is limited as set out in Section 8.

8. Disclaimers & Limitation of Liability

Our services are provided “as is.” To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. In no event will Messfixers LLC be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim arising out of or relating to a service will not exceed the amount you paid us for that specific service.

Some jurisdictions do not allow certain limitations, so portions of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by law.

9. Confidentiality & Privacy

We respect your privacy. Our team is vetted and treats what they see in your home as confidential. How we handle website and booking information is described in our Privacy Policy.

10. Hiring Our Team Members

Our cleaners are the heart of our business, and we invest significantly in recruiting, vetting, and training them. If you hire or engage, directly or indirectly, any team member introduced to you through Mess Fixersfor cleaning or related services outside these Terms — while you use our Services or within 12 months after your last service — a placement fee of $2,500 applies. The fee reflects our actual recruiting and training investment and is agreed to be a reasonable charge for the hire, not a penalty; talk to us first and we may waive or reduce it by written agreement.

11. Text Messaging (SMS)

By providing your mobile number and opting in, you consent to receive text messages from Mess Fixers related to your service, such as booking confirmations, appointment reminders, photo reports, on-the-way and arrival notices, scheduling updates, and replies to your inquiries. If you separately opt in to marketing texts, you may also receive promotional messages, such as special offers; that consent is optional and independent of your booking texts. Providing a mobile number is optional and is not a condition of booking. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time (you will receive one final confirmation message) and START— or opt in again when booking — to resume. Reply HELP for help, or contact us at (656) 233-9977 or hello@messfixers.com. Opting out of texts does not cancel a booking, and mobile carriers are not liable for delayed or undelivered messages. Our messaging follows applicable carrier and CTIA messaging guidelines.

We never share your SMS opt-in or consent data with third parties or affiliates for any purpose, excluding only the messaging providers and aggregators that deliver our texts. How we handle your phone number and messaging data is described in our Privacy Policy.

12. Payment

Payment is due as specified at booking or on completion of the service. You authorize us to charge your payment method on file for the service price and any fees due under these Terms. We reserve the right to suspend or decline service for non-payment. Any applicable cancellation, lockout, or revised-quote fees under these Terms are payable on the same terms.

13. Governing Law, Venue & Class-Action Waiver

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will first be addressed through good-faith negotiation by contacting us at hello@messfixers.com. If it cannot be resolved within 30 days, any claim must be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and each of us consents to the jurisdiction and venue of those courts. Either party may instead bring an individual claim in small claims court.

You and Messfixers LLC each waive the right to a trial by jury, and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative action.

14. Changes, Severability & Entire Agreement

We may update these Terms at any time by posting the revised version here and updating the “Last updated” date; continued use of our Services constitutes acceptance. If any provision is held unenforceable, the remaining provisions stay in effect. These Terms, together with our Privacy Policy and any written service agreement, are the entire agreement between you and Messfixers LLC.

Contact

Questions about these Terms? Email hello@messfixers.com or call (656) 233-9977.